All returns must include our Return Form – Download form here.
If for any reason you are not completely satisfied with your order, the Stewart-Haas Racing Retail Store will happily refund the purchase price (excluding diecast cars and food items, which are non-returnable items). Returnable items must be sent back within thirty (30) days from the date your order is placed and must be in new, unused, and unworn condition with the original tags and stickers attached. Returned items cannot be laundered, worn, broken, damaged, or used in any way. Items must also be free of pet hair and any type of odor including smoke, cologne, or perfume to be eligible for a return.
- Shipping is the responsibility of the customer and is not refundable.
- No credit is given for lost packages.
- Non-returnable items sent back to us will not be returned, and no exchange or credit will be issued.
Terms & Conditions for Returns
- Customer is responsible for return/exchange shipping charges. Shipping charges are non-refundable unless return is due to the Stewart-Haas Racing Retail Store’s error.
- All returns must be received within thirty (30) days of date you received the package.
- No refunds for items NOT in new condition.
- The Stewart-Haas Racing Retail Store is not responsible for lost or stolen returns/exchanges.
- Exchanges are subject to availability of item. A Stewart-Haas Racing Retail Team member will use best efforts to accommodate the exchange request.
- All refunds will be returned to credit card used for original purchase.
- Should an item become unavailable/out of stock before checkout or exchange, the Stewart-Haas Racing Retail Store will issue a refund to the original method of payment.
- Should a Stewart-Haas Racing Retail Team member need to contact you, a message will be sent to the email address provided upon checkout. The Stewart-Haas Racing Retail Store will not ask for credit card or bank account numbers via email.
Please allow up to three (3) weeks for your exchange or refund to be processed and delivered to you.
Questions? Please e-mail us at [email protected]. Should your preference be to speak with a Stewart-Haas Racing Retail Team member, contact Stewart-Haas Racing: 704-652-4227.