All returns must include our Return Form – Download form here.
If for any reason you are not completely satisfied with your order, Stewart-Haas Racing will happily refund the purchase price (excluding diecast cars and food items, which are non-returnable items). Returnable items must be sent back within 30 days from the date your order is placed and must be in new, unused, and unworn condition with the original tags and stickers attached.Returned items cannot be laundered, worn, broken, damaged, or used in any way.Items must also be free of pet hair and any type of odor including smoke, cologne, or perfume to be eligible for a return.
- Shipping is the responsibility of the customer and is not refundable.
- No credit is given for lost packages.
- Non-returnable items sent back to us will not be returned, and no exchange or credit will be issued.
Terms & Conditions for Returns
- Shipping charges are non-refundable unless return is due to SHR’S error.
- All returns must be received within 30 days of date you received the package.
- No refunds for items NOT in new condition.
- SHR is not responsible for lost or stolen returns/exchanges.
- Customer is responsible for return/exchange shipping charges.
- Exchanges are subject to availability of item.
- All refunds will be made to credit card used for original purchase.
Please allow up to 3 weeks for your exchange or refund to be processed and delivered to you.
Questions? Please e-mail us at [email protected] or call if urgent attention is required regarding an order that has been placed. Contact phone number is 704-652-4227.